CIBIL Customer Care: How do I contact CIBIL for Consumer Complaints?

Have you encountered an error on your CIBIL credit report? Are you facing issues with your credit score? Don’t worry! CIBIL offers a multi-tiered approach to address your concerns. This guide will equip you with the knowledge to navigate CIBIL’s customer care channels and effectively resolve any credit report or score discrepancies. We have prescribed the different contact methods available, the information you’ll need to provide, and the typical response timelines at each escalation level.

How to Contact the CIBIL Customer Care Team?

Those who find any error in the CIBIL score can reach out to customer care via phone number or can also mail their complaints. The following section can be checked to know about the customer care phone number and email ID.

CIBIL Customer Care Phone Number:

• One can reach out to CIBIL customer care at (+91) 22-6140-4300, from Monday to Friday between 10 am to 6 pm.

CIBIL email ID for complaints:

• Individuals can resort to TransUnion CIBIL customer care to file their complaint from their official email ID.
• The email ID of the TransUnion CIBIL is info@cibil.com.

CIBIL Dispute Resolution Process

Those individuals who find any irregularities, inaccuracies, or duplicates in the information mentioned on the CIBIL Report. Then, to resolve the same, one can easily file a complaint online. The authorities will cross-check the incorrect information and then resolve the dispute. The following steps can be checked to know about the online resolution process.

• Step 1: Visit the official website of CIBIL and login to ‘myCIBIL’ by entering your username and password
• Step 2: Go to the ‘Credit Reports Section’, and search to the required subsection to further click on ‘Raise a Dispute’
• Step 3: Fill in the dispute form with all the major issues that you have and submit it on the official website

CIBIL Customer Care/Corporate Office:

One can also reach out to TransUnion authorities by mailing their queries to their corporate offices. The citizens can reach out only if they have an issue regarding the CIBIL score.

TransUnion CIBIL Limited (Formerly:
Credit Information Bureau (India) Limited),
One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg,
Elphinstone Road, Mumbai – 400 013.

CIBIL Escalation or Grievance Desk at TransUnion CIBIL Support Services

One can easily raise their CIBIL concern through the TransUnion CIBIL support services escalation desk.

1. Escalation Level 1

If CIBIL’s initial response to your complaint justify you feeling unheard, you can take the matter further.  CIBIL offers an online “Escalate to Level 1” form, but to use it, you’ll need a valid service request number (SR number) obtained when you first contacted them.  If you don’t have an SR number, or your concern doesn’t directly relate to a previous complaint, CIBIL also provides a separate query form.  In either case, CIBIL aims to respond within 15 business days.

2. Escalation Level 2

Do you feel like your CIBIL complaint hasn’t been fully addressed at Level 1? Don’t give up! You can take the issue further through their online escalation process. You can visit their website and look for the “Escalate to Level 2” form. To complete this form, you’ll need to have two important pieces of information on hand: your initial Service Request (SR) number and the Online Grievance ID assigned at Level 1. Once you submit the Level 2 escalation, CIBIL will take a closer look at your case and aim to respond within 10 business days.

3. Escalation Level 3

If your CIBIL complaint remains unresolved, there’s one final step. Visit the CIBIL’s website and look for the “Escalate to Level 3” form. This form requires both your initial Service Request (SR) number and the Online Grievance ID assigned at Level 2. Once submitted, CIBIL will give your case the highest level of attention and aim to provide a definitive response within 8 business days.

Also, read: How to increase CIBIL/Credit Score?

Is there any Toll-free Number for CIBIL?

There isn’t a toll-free option available, however, individuals can reach out to the Customer Support team using the standard contact number to address issues concerning their CIBIL score. To speak with a representative, dial
(+91) 22-6140-4300, available from Monday to Friday, 10:00 a.m. to 6:00 p.m.

FAQs

Ques: How can I raise my complaint in CIBIL?

Ans: One can raise their complaint regarding CIBIL score by connecting with the authorities at their toll-free or email ID.

Ques: How do I report a problem with the CIBIL score?

Ans: One can report their concern with the CIBIL score on the official email ID,  info@cibil.com.

Ques: How can I get my CIBIL report correct?

Ans: One can download their CIBIL report from the official website of TransUnion.

Ques: What is the number of CIBIL dispute controls?

Ans: One can reach out to CIBIL customer care at (+91) 22-6140-4300, from Monday to Friday between 10 am to 6 pm.

Ques: Can I complain against CIBIL to RBI?

Ans: One can complain against CIBIL to the RBI-monitored grievance portal as set up by the Reserve Bank of India.

Also, read:

• Understanding CIBIL Score for Personal Loan Approval